Frequently asked questions

Below are answers to Frequently Asked Questions


What are the Rates & Shipping Times for US Shipping?

All packages are shipped via USPS.

Our shipping rates are fantastic:

Standard Shipping is just 4.99 for your entire order- no matter how many items in your order!


Orders ship within 3 business days and then arrive in 5 to 7 business days. Orders with multiple items may ship in multiple packages and arrive seperately.


Want FREE shipping? Select Premiere at checkout.

For just 24.99 EVERY order you place for 6 months will ship for free! You will also receive first look access to new styles before the general public so you can get your favorite styles as soon as they arrive and before they sell out!



What are the different boutiques?

We are a website consisting of multiple small boutiques that each have a specific style aesthetic. Our boutiques are based throughout the United States so if you order multiple items they may ship from separate boutiques- however you will only pay just one 4.99 shipping for your entire order!

We take responsibility for each order by ensuring it goes out promptly and we will manage any inquiries that you may have. This gives you the convenience of shopping lots of great exclusive styles from small indie boutiques that you otherwise may not have come across while still having the convenience of ordering from just one site. In the event you need to return something you also return it directly to just one address, instead of multiple locations, and we manage and promptly process your return.

We are incredibly proud of our Sellers and stand behind every order that ships by guaranteeing arrival and quality.


What are the Rates & Shipping Times for International Shipping?

 

We ship to the US only

Do you ship to PO boxes?
Yes we can ship to a PO Box simply enter the PO box in your address at checkout.

What if my package is lost in the mail?
We utilize electronic delivery confirmation on all packages so that we can verify arrival of every package. If we do not receive delivery confirmation from the post office that your package was delivered within 30 days we will issue you a credit however this is extremely rare

 


Sizing
How do I figure out what size to get?
Each item on includes detailed sizing information to help you choose the best size

If I email you my measurements will you tell me what size to get?
Sorry no . The reason we cannot answer that question is because every figure is unique and different so unless we actually saw you or took your measurements ourselves we cannot say for sure that an item would fit you so we do not make sizing recommendations. Sizing information is included with each style. If you are at all in between sizes we always suggest ordering the next size up. Please also remember that we have a very easy return policy.

Returns

 

What is the Returns policy?

You do not need to contact us to initiate a return- simply mail back the items and the invoice within 3 days of receipt


We will email you once your return is processed which is usually within a week of its arrival back to us and issue a refund to your original form of payment less a 4.99/item restocking fee.

To view our full return policy and return mailing address please visit our returns page by clicking here



Ordering


I have never shopped here before and I am nervous about ordering?
Shop with confidence! We are a US based company and our payment pages are secure and encrypted so we guarantee the security of your information. We also insure all shipments against loss or damage so we guarantee the arrival of your order. 

How do these clothes look in person?

Most of our customers order again and comment that our clothes look even better in person! We quality check every style on the site to ensure that it meets our high standards. All of our sellers are based in the US and we are proud of the quality of our clothing and confident that you will impressed as well. If for any reason you are not 100% happy or an item does not work for you we have a simple returns process.

 

 
How do I place an order?
Ordering online is fast and easy and we guarantee the security of your information on our site. To order simply add your items to your cart. Then click checkout when you have everything you want. You will then be prompted to provide your shipping and payment information.


Do you have a catalog or physical store?
Sorry we are an online store only. Our inventory changes very fast so we cannot offer a paper catalog since it would be outdated before we could even mail it to customers. You can view every item currently available in our inventory on our website.


 

Do you sell in large quantities / wholesale?
Sorry, but we are a retail sales only company. We do not sell wholesale-no exceptions. We also do not give out any personal information regarding our vendors or boutiques.


How do I check my Order Status?
When your order is placed immediately after payment you will see an order confirmation page. This page confirms that your order has been placed and received and lists your order number.Click the My account link and click view my orders. Your order status will be listed. Your order tracking number will update when your order is shipped- please note that orders for multiple items will often have multiple tracking numbers and items may be shipped separately. We will also send an email letting you know when your order is shipped to the email address that you provided when you placed your order. If you do not see this email please be sure to also check your bulk/spam email folder for it.

My credit card was declined but the funds were available?
Please double check your entry. Most likely the numbers or expiration date was just entered incorrectly. Another possible reason is that your billing address does not match your billing address on your card. To resolve just correct your billing address to match the address where your statement is sent.


Can I ship an order somewhere other than my billing address?
Yes you can. When you enter your address information at our checkout there are two separate address entries- shipping address and billing address. Please enter the address that you would like your item shipped to in the shipping address section and then write the address that is on your credit card in the billing address section. We will then mail your order to the address listed as the shipping address

 

 

Can I add additional items, combine separate orders, change an order or cancel an order after its been placed?
After an order has been placed additional items cannot be added. If you need additional items you would need to place a new (separate) order and separate shipping charges would apply.

 

We can only cancel an order if the order has not been processed or packaged. There is a cancellation fee of five dollars or eight percent of the total order amount - whichever is greater. Therefore please be sure before placing an order so that you will not need to cancel. To cancel an order please contact us by email using the "contact us" link at the top of this page and refer to your order number.

To change the size or color of items in an order after it has already been placed please email us using the "contact us" link at the top of this page. We can only change the order if the order has not already been processed or packaged. 

 

When will you be adding new items?
We add items nearly every Tuesday at noon and also sign up for our email or text message list at the bottom of the page to receive emails with our latest items!

 

What payment methods are accepted?
For your convenience we accept a variety of payment methods:

Visa, American Express, and Master card. You can use your debit card if it has a visa or master card logo.

PayPal: Optionally you can also choose to send payment online via paypal. You can also use PayPal to pay via Visa, Master card or a bank account transfer.

 

Are your payment pages secure?
We take the issue of security very seriously. We use a secure encrypted SSL page to process your credit card payments so your information is guaranteed safe. Once you reach the point in the order process where you enter your credit card information you will be transferred to our secure server which encrypts your information and guarantees that your credit card information cannot by viewed by anyone else.

What are the terms of use and Privacy Policy of the website?

Please visit Sexy Snob Privacy policy and Terms of Use for our full terms of use


Item Availability
An item I wanted is either out of stock (sold out) -or-not available in my size- or- no longer on your site will you be getting more?
Sorry, its been removed from our site because we are sold out. This applies to every single item on the site, sorry no exceptions. This also applies to sizes. Only the sizes listed under available sizes are available for purchase. If you do not see a size or a style this means that it is sold out and we cannot make any promises or give any information as to potential future availability. The inventory on our website is updated to the minute. This means that when a customer orders the last of a style or size it is immediately removed from the website and once a size or style sells out it is no longer available to other customers. Many items are available only in limited quantities and some items sell out within days or even hours so we cannot guarantee that an item you see today will still be here tomorrow. 
Please note: If you contact the customer service department to request an item or size that is no longer on the website they will simply reply that the item or size is unavailable. All of our inventory is on the website so if something is available it is on the website. If it is not on the website then it is no longer available.


What if an item becomes unavailable after I place my order?

This is VERY rare- but in the event that an item your order is unavailable you will be notified within 72 hours of ordering and issued a full refund.


I have an online boutique and I am interested in selling my items at Sexy Snob. How do I sign up?
Inclusion at Sexy Snob is limited and by invite only. If you would like to bring your boutique to our attention you can use the contact us page and provide link(s) to your current website or listings on another platform and please tell us about your customer service policies as well as your experience selling. However please note that due to the high volume of such inquiries we will only reply if we think you might meet our quality criteria and have clothes that compliment our current selection. Please do not email such requests repeatedly- one email is sufficient- those who repeatedly email will not be considered. Please do not be offended if we do not reply- we limit our site to established boutiques with a proven record that have unique styles and take their own photos on their own models. We also only add boutiques that have a specific look that adds to our current selection- your style may just not be a fit at this time but we will also continue to check back in on your boutique periodically for future consideration