My credit card was
declined but the funds were available?
Please double check your entry. Most likely the numbers or expiration date was just entered incorrectly. Another possible reason is that your billing address does not match your billing address on your card. To resolve just correct your billing address to match the address where your statement is sent.
Can I ship an order somewhere other than my billing address?
Yes you can. When you enter your address information at our checkout there are two sections- shipping address and billing address. Please enter the address that you'd like your item shipped to in the shipping address section and write the address that is on your credit card in the billing address section. We will then mail your order to the address listed as the shipping address
Can I add additional items, combine separate orders, change an order or cancel an order after
its been placed?
After an order has been placed additional items cannot be added. If you need additional items you would need to place a new (separate) order and separate shipping charges would apply.
We can only cancel an order if the order has not been processed or packaged. There is a cancellation fee of five dollars or eight percent of the total order amount - whichever is greater.
Therefore please be sure before placing an order so that you will not need to cancel. To cancel an
order please contact us by email using the "contact us" link at the top of this page and refer to your order number. Free shipping is subject to adjustment due to returns, cancellations, or exchanges.
To change the size or color of items in an order after it has already been placed please email us using the "contact us" link at the top of this page. We can only change the order if the order has not already been processed or packaged and there is a change order fee of $2.00. To avoid
this please be certain when placing an order that you have the items that you'd like.
When will you be adding new items?
We add items nearly every Tuesday at noon. To get a text message once weekly when we have new
styles text the word GLAM to the phone number 313131 and sign up for our email list to receive emails with our latest items.
What payment methods are accepted?
convenience we accept a variety of payment methods
Visa, American Express, and Master card. You can use your debit card if it has a visa or
master card logo.
Optionally you can also choose to send payment online via
paypal. You can also use PayPal to pay via Visa, Master card or a bank account transfer.
Amazon Payments: You can also check out at Great Glam using your
. Just view your cart and select pay with Amazon.
Are your payment pages secure?
We take the issue of security very seriously. We use a secure encrypted SSL page to process your credit card payments so your information is guaranteed safe. Once you reach the point in the order process where you enter your credit card
information you will be transferred to our secure
server which encrypts your information and guarantees that your credit card information cannot
by viewed by anyone else.
What currency is displayed?
All prices are displayed in US dollars. You can use the currency converter by viewing your cart and selecting your currency.
Do you charge sales tax?
Sales tax of 7% is only applied to orders that are shipped to Florida residents. We are based in Florida and are required by state regulation to charge sales tax on orders shipped within Florida. There is no sales tax on orders going to other states.
However if you live outside of the US duties and customs may be applied on your