GreatGlam Return/Exchange policy

100% SATISFACTION GUARANTEED
on every article of clothing!!!

Click here to see pictures of our satisfied customers

If you are not 100% happy with an article of clothing you buy you may send it back for an exchange or refund

EXCHANGES: We will happily exchange your item for another size or even a totally different item of equal or lesser value and we will ship your exchange to you for free!! Simply send it back with the receipt from your package in its original, unworn condition, free of perfume,smoke or any other odor with all tags still attached for up to 30 days from the date of purchase and write on your reciept the item,color, and size that you'd like instead. After an item has already been exchanged once it cannot be exchanged again or returned again. An article of clothing cannot be exchanged for a pair of shoes. We recommend checking our site to ensure the item you request is available. If you choose to exchange a higher priced item for a lower priced item the difference is non refundable. If we don't have your item(s) in stock at the time we receive your item(s) back we will issue you a refund of the item(s) purchase price (shipping is non-refundable). Send exchanges to: GreatGlam; PO Box 20547;Tallahassee FL 32316.

RETURNS: We want you to be happy so you can return your item(s) for a full refund of the purchase price - you don't even need to tell us the reason why or notify us of your return. Simply send it back with the receipt from your package in its original, unworn condition, free of perfume,smoke or any other odor with all tags still attached for up to 30 days from the date of purchase and we will give you a refund of the item(s) purchase price (shipping is non-refundable). Send returns to: GreatGlam; PO Box 20547; Tallahassee FL 32316.  In most cases the refund will be reflected in your balance within 7 to 14 business days from the date we email you that we have processed your return but depending upon your credit card company's processing speed it may take up to one full billing cycle.

We send all packages via USPS and recommend sending items back to us using USPS with tracking as you are responsible for insuring the package's return.

Please allow approximately 3 to 4 weeks from the date your item is mailed back for us to email you when your return or exchange has been processed.

****Jewelry,lingerie, swimwear and accessories are final sale and can not be returned or exchanged****

*For international orders (orders shipped outside of the US) we can not offer free exchanges of shoes
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