Click on any question below to go straight to the answer
Ordering
An item I wanted is Out of stock (sold out) -or- not available in my size -or- no longer on your site- will you be getting more?
How can I check to see if an item is available in another color?
How do I place an order?
Do you have a catalog or physical store I can visit?
Do you sell in large quantites/wholesale?
How do I check my order status?
My credit card was declined but the funds were available, whats going on?
Can I have my order shipped to an address other than the one listed on my credit card statement?
Can I add additional items , combine orders, change an order, or cancel an order after its been placed?
When will you be adding new items?
What countries do you ship to?
Payment
What payment methods does Great Glam accept?
Is my payment information secure?
Are the prices displayed in US Dollars?
Do you charge sales tax?
Sizing
How do I figure out what size to get?
If I email you my measurements will you tell me what size to get?
Shipping
How much is shipping in the US?
How much is shipping outside of the US?
How long will shipping take?
Do you ship to PO boxes?
Do you ship to APO FPO addresses?
Do you ship outside the US?
What if my package is lost in the mail?
What are the terms of use and Privacy Policy of the website?
Returns and Exchanges
What is your return policy?
Ordering
An item I wanted is either out of stock (sold out) -or-not available in my size- or- no longer on your site will you be getting more?
Sorry, its gone for good and has been removed from our site because we are sold out and will not restock it. This applies to every single item on the site, sorry no exceptions. This also applies to sizes. Only the sizes listed under available sizes at the bottom of each item's description page are available for purchase. If you do not see a size or a style this means that it is sold out. The inventory on our website is updated to the minute. This means that when a customer orders the last of a style or size it is immediately removed from the website and once a size or style sells out it is no longer available to other customers. Some items sell out within days and we cannot guarantee that an item you see today will still be here tommorow.
Please note: If you contact the customer service department to request an item or size that is no longer on the website they will simply reply that the item or size is sold out and will not be reordered All of our inventory is on the website so if something is available it is on the website. If it is not on the website then it is no longer available. We are sorry but we cannot Special order items.
Our items are available only in very limited quantities and some of the most limited styles and sizes sell out within days of being placed on our site. We recommend signing up for our new arrivals newsletter so you will not miss out on new styles. To sign up enter your email address and then press the purple arrow in the right hand column.
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How can I check to see if an item is available in another color?
To check if an item is available in another color please use the search function at the far right of every page and enter the items name. So for example if you'd like to check to see if an item named notebook was available in another color you'd type notebook into the search box and then press the purple arrow. This will bring up a listing of the available colors of that item if it is available in additional colors.
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You can order online or by phone. Ordering online is fast and easy and we guarantee the security of your information on our site. To order online simply add your items to your cart. To do so click the small photo of the item you'd like, scroll down, select your size and click the add to cart button. Then click checkout when you have everything you want. You will then be prompted to provide your shipping and payment information.
To order by phone call 1-800-971-4669 from 10:00 am to 4:00 pm EST Monday-Thursday. Please have ready your credit card and the item names and sizes you'd like when you call.
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Do you have a catalog or physical store?
Sorry no we do not have a retail store or catalog. We are an online business only. We do have an office in Tallahassee, Florida but due to zoning laws and limited space we do not offer local pick ups of orders, drop-offs, or in person inventory browsing as our offices are not designed or zoned for customer traffic. We add an average of 500 new styles each month. As a result our inventory changes very fast so we can not offer a paper catalog since it would be outdated before we could even mail it to customers. You can view every item currently available in our inventory on our website.
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Do you sell in large quantites/wholesale ?
Sorry, but we are a retail sales only company. We do not sell wholesale-no exceptions. We also do not give out any information regarding our suppliers- no exceptions.
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How do I check my Order Status?
When your order is placed immediately after payment you will see an order confirmation page. This page confirms that your order has been placed and recieved at Great Glam and lists your order number. If you have an account at Great Glam and logged in when you placed your order its easy to check your order status. Just login by clicking login at the upper left hand corner and click view my orders. If you did not register for an account please check your email. We will send an email letting you know when your order is shipped to the email address that you provided when you placed your order. If you do not see this email please be sure to also check your bulk/spam email folder for it . If you do not see the email your email provider may have accidently blocked our email please use the below guidelines to determine when your order will arrive.
All Supersonic orders placed by 2 pm est are shipped the same business day, supersonic orders placed after 2 pm est, on weekends , or federal holidays are shipped the next business day.
All Speedy orders are shipped within 1 business day of placement.
All Standard orders are shipped within 3 business days of placement.
If you choose Supersonic shipping your order is guaranteed to arrive within 2 business days of shipment.
If you choose Speedy shipping your shipment is guaranteed to arrive 7 days from the date of your order.
If you choose Standard shipping your order will arrive in an average of 1-2 weeks.
Please note shoes can only be shipped via standard shipping and that your shoes may be shipped seperately from the rest of your order and thus may arrive seperately and/or on a different day. So if you choose Speedy or Supersonic shipping for the other items in your order the shoes may arrive later than the other items in your order.
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My credit card was declined but the funds were available, Whats going on?
First please check carefully and make sure that you are entering all of your address information correctly. We will ship your item to the address that you list as your shipping address but the billing address that you enter must match the address that is on your credit card statement.
Another possible reason is that you may not have entered the CVV2 code correctly. The CVV2 code is on the back of the card and is the very last 3 digits on the signature line. This code is found only on your card and verifies that you are in possesion of the credit card whose number you are using. Please carefully verify that you are entering the CVV2 code correctly. It can get rubbed off on older cards and become difficult to if it is entered incorrrectly your order will be declined.
Another possible reason is that you have reached your daily spending limit. Almost every credit card has a daily spending limit which is usually a couple hundred dollars. If you have reached this daily spending limit your bank will refuse the charge even though the funds are there. To resolve just use another credit card, contact your bank to have the limit lifted or wait and try your order again tomorrow.
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Can I have my order shipped to an address other than the one listed on my credit card statement?
Yes you can. When you enter your address information at our checkout there are two sections- shipping address and billing address. Please enter the address that you'd like your item shipped to in the shipping address section and write the address that is on your credit card in the billing address section. We will then mail your order to the address listed as the shipping address.
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Can I add additional items,combine seperate orders,change an order or cancel an order after its been placed?
After an order has been placed additional items cannot be added. If you need additional items you would need to place a new (seperate) order and seperate shipping charges would apply.
We cannot combine seperate orders and seperate shipping charges will apply to all orders placed seperately. This means that if you place more than one order it will be shipped seperately and seperate shipping charges will apply.
We can only cancel an order if the order has not been processed or packaged. There is a cancellation fee of five dollars or eight percent of the total order amount - whichever is greater. Therefore please be sure before placing an order so that you will not need to cancel. To cancel an order please contact us by email using the "contact us" link at the top of this page and refer to your order number.
To change the size or color of items in an order after it has already been placed please email us using the "contact us" link at the top of this page. We can only change the order if the order has not already been processed or packaged and there is a change order fee of $2.00. To avoid this please be certain when placing an order that you have the items that you'd like.
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When will you be adding new items?
We add new items about once a week. The exact day varies and we do not announce in advance when we'll be adding new items. If you join our mailing list (the sign up is in the right hand column where it says Free Newsletter) we'll email you as soon as new items are added so you won't miss out.
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Do you sell to customers outside of the US?
We ship to the US, and US territories only.
If you live outside of the US we do highly recommend a company called piggyback connection at www.piggybackconnection.com that will accept your payment,place the order on your behalf, have it shipped to their US address and then forward the order to your international address. If there are any questions about Piggyback Connection as a company, we cannot answer those questions on their behalf as they are a seperate entity. Please send all emails to customerservice@piggybackconnection.com or follow this link for more information on their personal shopper service: http://piggybackconnection.com/pd_personal.cfm .
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Payment
What payment methods does Great Glam accept?
For your convenience we accept a variety of payment methods:
Credit Card payment online: We accept payment through our website's secure server via Visa and Mastercard.You can use your debit card if it has a visa or mastercard logo. We use a secure encrypted server so your information is safe.
Credit card payment by phone: If you'd prefer you can call in your order. Please have handy your visa or mastercard and the item name and sizes you'd like. You can reach our order line at 1-800-971-4669 Monday thru Thursday from 10:00am to 3:00 pm EST.
Paypal: Optionally you can also choose to send payment online via paypal. Paypal is a secure payment processor owned by ebay and more than 65 million people use paypal. This is a good choice if you want to use your American Express, or Discover Card.You can also use paypal to pay via Visa, Mastercard or a bank account transfer. (Please note: to pay with a bank account instant transfer you must already have a paypal account that allows instant transfers (not all do) with a bank account linked to it.If your account doesn't offer instant transfers and you do not want to add a credit card you can instead transfer funds from your bank account into your paypal account and then once the transfer is complete and the funds are in your paypal account pay for your order using your paypal account balance. It is free and easy to set up a paypal account- to do so go to www.paypal.com)
We do not accept orders by mail,money order or check- sorry no exceptions.
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Is my payment information secure?
We take the issue of security very seriously. We use a secure encrypted SSL page to process your credit card payments so your information is guaranteed safe. Once you reach the point in the order process where you enter your credit card information you will be transferred to our secure server which encrypts your information and gurantees that your credit card information can not by viewed by anyone else. We are proud to say that not one customer has ever lost a penny to fraud as a result of using a credit card at Great Glam.
If you'd prefer not to enter your information online you can call our order line toll free at 1-800-971-4669 from 10:00 to 4:00 pm EST Monday through Friday and one of our operators will be happy to take your order. When you call please have ready your credit card and the item names and sizes that you'd like
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Are the prices displayed in US currency?
All prices are displayed in US dollars.
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Do you charge sales tax?
Sales tax is only applied to orders that are shipped to Florida residents. We are based in Florida and are required by state regulation to charge sales tax on orders shipped within Florida. The tax is 7% for these orders only. There are no sales tax on orders going to any other states or areas.
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Sizing
How do I figure out what size to get?
Its really easy to choose your size at Great Glam
You can go by either your numerical size or your measurements. If you are in between sizes it is usually best to go with the larger size.
You'll find that our sizing is similar to the sizing in most junior's clothing stores like Forever 21, Wet seal, Contempo casuals and 579. Below is our standard size chart that is used for most items. Please scroll down for a plus size chart
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Size: |
Small |
Medium |
Large |
|
Designed to fit those who wear sizes: |
2,3 or 4 |
5,6 or 7 |
8,9 or10 |
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Designed to fit those who have a bust measurement of: |
32 to 34.5 inches |
34.5 to 36.5 inches |
36.5 to 38 inches |
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Designed to fit those who have a waist measurement of: |
22 to 27 inches |
24 to 28 inches |
26 to 30 inches |
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Designed to fit those who have a hip measurement of: |
34 to 38 inches |
35 to 39 inches |
36 to 40 inches |
No measuring tape? Click here for one you can print up (you'll need adobe acrobat reader)
How to take your measurements:
*bust: Measure around your body, under your arms and over the fullest area of your bust.
*waist: Measure at your natural waist line.
*hips: Measure around the fullest part of your body, placing the tape about midway between your crotch and belly button.
Plus Size:
Size 1X is designed to fit sizes 12 / 14
(Bust 39-41 in., Waist 32-35 in., Approx. weight 150-175)
Size 2X is designed to fit sizes 16 / 18
(Bust 42-45 in., Waist 36-39 in., Approx. weight 175-205)
Size 3X is designed to fit sizes 20 / 22
(Bust 46-49 in., Waist 40-43 in., Approx. weight 205-235)
(Weight guidelines are approximations based on an average height of 5’4” and are meant only to help you in your selection. Individual sizing will vary based on your unique curves and build)
Available sizes are below
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If If I email you my measurements will you tell me what size to get?
Sorry no. The reason we can not answer that question via email or phone is because every figure is unique and different so unless we actually saw you or took your measurements ourselves we can not say for sure that an item would fit you so we do not make sizing suggestions. The good news is that you can take your own measurements and then compare them to those listed to choose your best fit. It only takes a moment to take your own measurements and even if you don't end up buying from GreatGlam it is good information to have especially if you like to save by shopping online for clothes. Click on the link at the top of the page called "sizing info" and you'll find a link to a printable measuring tape that you can use to check your measurements. Please also remember that we have a very easy exchange/return policy.
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Shipping
How much is shipping to the US?
Shipping is super cheap- Standard shipping is just 3.99 for the first item and just 1.50 per each additional item. Speedy shipping is 5.99 plus 2.00 per each additional item. Supersonic shipping starts at 18.99 and is 3.00 more per each additional item.
*Please note this shipping chart below does not apply to shoes-Shoes ship via standard shipping and shipping is 9.99 per pair
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#of items |
Standard Shipping (1 to 2 weeks) |
Speedy Shipping
(4 to 7 days) |
Supersonic Shipping
(1 to 2 business days) |
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1 |
3.99 |
5.99 |
18.99 |
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2 |
5.49 |
7.99 |
21.99 |
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3 |
6.99 |
9.99 |
24.99 |
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4 |
8.49 |
11.99 |
27.99 |
| 5 |
9.99 |
13.99 |
30.99 |
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6 |
11.49 |
15.99 |
33.99 |
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7+ |
1.50 more per each additional item |
2.00 more per each additional item |
3.00 more per each additional item | All of our packages are shipped via the US postal service.
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How much is shipping to areas outside of the US and how long does it take?
* If you are in Alaska or Hawaii or have an APO/FPO address you can only choose standard shipping and your order may take up to an additional 7 days to arrive. For APO/FPO addresses your order may take additional time to arrive due to military processing and we cannot guarantee delivery dates for APO/FPO orders*
All of our packages are shipped via the US postal service.
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Do you ship to PO boxes ?
Yes we can ship to a PO Box.
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Do you ship to APO FPO addresses?
We do ship to APO FPO addresses however for APO/FPO addresses your order may take additional time to arrive due to military processing and we cannot guarantee delivery dates for APO/FPO orders. Apo/Fpo addresses are for military who are stationed at remote locations. The US shipping rate applies to APO address. To check out please enter APO or FPO as your city and select AE from the drop down box as your state. Thank you for serving our country!
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Do you ship outside the US?
We ship to the US, and US territories only
If you live outside of the US countries we do highly recommend a company called piggyback connection at www.piggybackconnection.com that will accept your payment,place the order on your behalf, have it shipped to their US address and then forward the order to your international address. If there are any questions about Piggyback Connection as a company, we cannot answer those questions on their behalf as they are a seperate entity. Please send all emails to customerservice@piggybackconnection.com or follow this link for more information on their personal shopper service: http://piggybackconnection.com/pd_personal.cfm .
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What if my package is lost in the mail?
This is extremely rare however we do insure all of our packages against loss with our private insurer for your protection. We utilize electronic delivery confirmation on all packages so that we can verify arrival of every package. If we do not receive delivery confirmation from the post office that your package was delivered we will send a replacement if available or a full refund if a replacement is not available.
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What are the terms of use and Privacy Policy of the website?
You can view our Terms of Use and Privacy policy by clicking here
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Return/Exchange policy
What is your return policy?
EXCHANGES: We will happily exchange your item for another size or even a totally different item of equal or lesser value and we will ship your exchange to you for free!! Simply send it back with the receipt from your package in its original, unworn condition, free of perfume,smoke or any other odor with all tags still attached for up to 30 days from the date of purchase and write on your reciept the item,color, and size that you'd like instead. After an item has already been exchanged once it cannot be exchanged again or returned again. We recommend checking our site to ensure the item you request is available. If you choose to exchange a higher priced item for a lower priced item the difference is non refundable. If we don't have your item(s) in stock at the time we receive your item(s) back we will issue you a refund of the item(s) purchase price (shipping is non-refundable). Send exchanges to: GreatGlam; PO Box 20547;Tallahassee FL 32316.
RETURNS: You can return your item(s) for a full refund of the purchase price. Simply send it back with the receipt from your package in its original, unworn condition, free of perfume,smoke or any other odor with all tags still attached for up to 30 days from the date of purchase and we will give you a refund of the item(s) purchase price (shipping is non-refundable). Send returns to: GreatGlam; PO Box 20547; Tallahassee FL 32316. In most cases the refund will be reflected in your balance within 7 to 14 business days from the date we email you that we have processed your return but depending upon your credit card company's processing speed it may take up to one full billing cycle.
We send all packages via USPS and recommend sending items back to us using USPS with tracking and insurance as you are responsible for insuring the package's return.
Lingerie,undergarments and accessories are final sale and cannot be returned or exchanged
Please allow approximately 3 to 4 weeks from the date your item is mailed back for us to email you when your return or exchange has been processed.
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